Returns and refunds

Return Request

To request a return, you must contact customer support no later than 14 days from delivery, stating the reason. The products must be returned in the same condition in which they were received, must not have been used, modified, or damaged, and must be in their original packaging, complete with any labels and accessories. 

Item Replacement

You can request to replace the item with another product or with the same item in a different color, subject to availability. Shipping costs are borne by the customer. If the new item has a higher price, you will need to pay the difference; if it has a lower price, the difference will be refunded according to the agreed terms.

Refund

After receiving and inspecting the return, we will proceed with the replacement or refund, which will be issued using the same payment method chosen for the purchase.